• To consistently achieve the service and product delivery standards with a high degree of client care and service throughout the banqueting event experience. • To demonstrate a pride in workplace and a high level of commitment. • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. • Provide excellent service at all time to all of our guests • Assist Guest courteously and efficiently • Set up tables as per the standard • Communicate with Kitchen for any guests’ special request and dietary requirements • To prepare the pantry and side station assigned with sufficient Mise en Place • To maintain the back of the house neat, tidy, clean and safe • Make sure that all product served are accounted for on the final bill before presenting it. • Responsible for cash float and cashiering • To prepare and maintain Buffet Tag • Continuously monitor his/her section for maximum guest’s satisfaction • Set up tables according to the event • To deliver the correct order to the table • To assist daily, weekly and monthly inventory • Clear tables between courses throughout the event • To wish each and every guest a warm farewell and thank them for coming • To be fully informed and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental, Macau/Group generally • To have role of good Brand ambassador • To maintain all Hotel’s assets