• To consistently achieve the service and product delivery standards with a high degree of client care and service at all times • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care • To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit • To demonstrate a pride in workplace and a high level of commitment • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement • Provide excellent service at all time to all of our guests • Assist Guest courteously and efficiently • Set up tables as per the standard • To suggest and correctly take customer food and beverage order with up selling technique • Enter all sales in POS without errors. Double check list of items before “sending”. • Communicate with Kitchen for any guests’ special request and dietary requirements • To prepare the pantry and side station assigned with sufficient Mise en Place • To maintain the back of the house neat, tidy, clean and safe • Make sure that all product served are accounted for on the final bill before presenting it. • Responsible for cash float and cashiering • To prepare and maintain Buffet Tag • Continuously monitor his/her section for maximum guest’s satisfaction • Set up tables according to reservation • To deliver the correct order to the table • To carry out daily, weekly and monthly inventory • Clear tables between courses throughout the meal • To wish each and every guest a warm farewell and thank them for coming • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally • To have role of good Brand ambassador • To maintain all Hotel’s assets