Job Responsibilities:
• Lead daily operations at the laundry plants to ensure smooth service delivery and full compliance with service and ISO standards.
• Conduct regular site inspections and oversee planned maintenance to drive continuous operational improvement.
• Supervise frontline leaders and manage manpower planning, including rosters, leave, emergency coverage, and cross-site deployment.
• Monitor staff attendance and performance while handling on-site incidents with timely reporting and corrective actions.
• Coordinate procurement by consolidating departmental needs and preparing professional procurement proposals.
• Manage customer enquiries and complaints through proactive correspondence and dedicated follow-up to ensure service quality.
• Support business development by identifying upselling opportunities and assisting with the preparation of service proposals.
• Handle ad-hoc projects and other duties as assigned by the management.

Job Requirements:
• Secondary education or above;
• Minimum of 6 years of relevant work experience in laundry operations or related fields, with at least 5 years in a managerial role;
• Strong verbal and written communication skills for effective interaction with staff and management;
• Understanding of laundry processing equipment and maintenance procedures;
• Good command of both English and Chinese.