Job Responsibilities:
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Direct and work with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
• Complete inspections and holds people accountable for corrective action.
• Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, Loss Prevention) as necessary to resolve guest call, request, or problem.
• Respond to special requests from guests/residents with unique needs.
• Prepare daily F&B presentation at lounge and serve guests.
• Ensure the food and beverage quality and presentation is up to Ritz-Carlton Standard.
• Check in / Check Out guest upon request.
• Assisting guest to arrange meeting room as well as assisting in business center in the Club Lounge.

Job Requirements:
• High school diploma and above.
• Relevant experience preferred.
• Ability to satisfactorily communicate in Mandarin, Cantonese and English with guests, co-workers and managements to their understanding.