Job Responsibilities:
• Assist in planning, execution and monitoring customer experience omnichannel strategy to build 360 service excellent customer journey.
• Responsible to handle customer inquiries.
• Support the implementation and follow-up of service enhancement projects and tasks.
• Prepare reports, track service performance, and provide insights and suggestions.
• Conduct regular data analysis and customer insights to optimize customer targeting, positioning and to retrieve data for internal stakeholders to understand the customers’ patterns and trends, monitor KPIs and derive actionable insights.
• Provide training and support to internal teams on CRM best practices and tools.
• Provide administrative and operation support to the department.
• Assist on other ad-hoc projects and tasks.

Requirements:
• Minimum of 2 years' relevant experience (preferably in luxury and / or retail or hospitality industry).
• Analytical mindset with the ability to interpret data and make informed decisions.
• Good command of written and spoken Cantonese, English and Mandarin.
• Client centric attitude with a passion for service excellence.
• Self-motivated, positive, and strong sense of ownership and accountability
• Proficiency in Microsoft Office (Excel and Power Point).


We offer attractive remuneration package to the right candidate. Interested parties, please send your full resume with current and expected salary to us by e-mail to recruit@utpieces.com .
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