Artyzen Grand Lapa Macau

Ideally located near the Macau-Hong Kong Ferry Terminal and Macau International Airport, Artyzen Grand Lapa Macau is the only resort hotel set in the city centre that offers superior facilities for both business and leisure travellers. Spread across 15,000 square metres, the 426-room hotel boasts three restaurants and a bar presenting international cuisine as well as Asian delights, world-class spa, fitness facilities and a supervised children’s centre.

關於澳門雅辰酒店

澳門雅辰酒店佔盡地理優勢，身處於商業、購物及娛樂中心，步行至港澳碼頭只需數分鐘，與連接中國的澳門關閘及澳門國際機場亦只需十分鐘車程。
酒店薈萃東方及歐陸風情格調，包括426間豪華客房及套房、三間提供亞洲美味佳餚的餐廳及酒廊、名店林立的購物中心、佔地一萬五千平方米的度假村，當中設有薰療理中心、健身中心和兒童中心。

We are looking for Assistant Resort Manager for Artyzen Grand Lapa Macau, the key responsibilities of this position are as follows:

• Responsible for the operational management and profitability of the Resort.
• Organizes, plans, and directs the Resort’s operations and functions, to achieve the Hotel goals and objectives.
• Oversees the development of processes that align to the mission and strategies of the Resort.
• Reviews the Resort sales performance against budget to ensure profitability.
• Monitors operational performance and leads the team to ensure a high standard of service is delivered in a friendly and personalized manner.
• Evaluates in all aspects of the Resort's operation and makes recommendations for changes as needed.
• Stays interfaces with guests on a regular basis to maintain good relationships and obtain feedback on quality of product, service levels and overall satisfaction.
• Responds to and handles guest problems and complaints to ensure guest satisfaction

• Minimum 3 to 5 years of experience in similar position in a 5-star hotel environment
• Advanced knowledgeable of Resort operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both in Chinese and English
• Able to multi-task (multi-skills), flexible with work schedule
• Able to lead a diverse and supportive work environment
• Deep understanding of budgets and operational cost
• Sports/fitness knowledge or related certifications would be a strong plus