Responsibilities:

• Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.
• Lead to ensure LQA standards are implemented and delivered to every guest.
• Aware of VIP visitors and loyalty guests, provide an effective communication with operation team for the arrival, departure and special needs, offer them a polite and courteous personal service.
• Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
• Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
• Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
• Sharing daily pre-shift briefing to talents on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.
• Implement with high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
• Carries out any other reasonable duties and responsibilities as assigned.

Requirements:
• Diploma or Degree preferably in hospitality or related field
• Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
• Good oral and written skills in Mandarin and English
• Familiar with LCAH processes or other loyalty program
• Strong organizational & leadership skills
• Excellent interpersonal & communication skills
• Service oriented with an eye for details
• Confidently able to resolve problems and make decisions
• Good presentation, influencing skills
• Adaptable and flexible and able to embrace and respond to change effectively
• Effective management style, hands-on and approachable.
• Must be physically fit in order to lift and move luggage
• Macau residents have advantages.

Application:

Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.