Responsibilities:
Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.

Requirements:
Minimum 5 Years’ experience in 5 star Luxury Hospitality required
Strong experiences in Rooms division.
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Previous Accor experience and worked in Asia would be a plus.
Macau residents have advantages.

Application:

Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: h6480-hr5@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.