Operator (Full-time or Part-time) Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

Operator (Full-time or Part-time) Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 皇都酒店 Hotel Royal Macau
Hotel Royal Macau is an elegant luxury hotel situated on Estrada da Vitoria near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travelers. Well equipped with three stylish restaurants and bar, a Fitness Centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, the Hotel Royal presents the highest standards in all areas of accommodation and service. The Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success.

Operator (Full-time or Part-time)

Responsibilities:

Handle enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found
Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
Handle guests’ complaint in a proper way
Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues

Requirement:

High School Graduation or above
Minimum 1 year of relevant working experience
Fluent in spoken English, Cantonese and Mandarin
Able to work on shift

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume@hotelroyal.com.mo

All personal data collected will be treated in strict confidence and be used for recruitment purposes only