理賠部 - 文員/高級文員 Claims Department - Clerk/Senior Clerk Job in 銀行及保險 in 所有澳門特別行政區地區

理賠部 - 文員/高級文員 Claims Department - Clerk/Senior Clerk Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 忠誠保險 Fidelidade Macau Insurance Company
忠誠保險（Fidelidade – Companhia de Seguros, S.A.）是歐洲歷史最悠久的保險公司之一。忠誠保險是由Fidelidade-Mundial及Império-Bonança兩間保險公司合併而成，其公司起源於1808年。

忠誠保險自1999年起在澳門特別行政區開始發展人壽保險（包括私人退休基金）及非人壽保險業務。在澳門，忠誠保險積極為客戶提供最多元化的保險服務及為個人及企業客戶提供最佳的保障方案。

Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.

In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.

Know more about us 了解更多: https://www.fidelidade.com.mo/

理賠部 - 文員/高級文員 Claims Department - Clerk/Senior Clerk

Ref. no.: FM.07.102024

職位內容 Responsibilities

• 負責處理理賠部的日常工作
• 按照公司指引處理客戶保險索賠
• 輸入並管理客戶理賠資料及建立客戶檔案
• 及時回應客戶、保險經紀、代理及內部員工的理賠咨詢
• 為客戶提供優質和專業的客戶服務
• 處理其他上級委派的工作

• Support daily operations of the Claims department
• Settle and handle claims in accordance to the Company’s guidelines
• Register, monitor and follow up with claims files
• Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
• Deliver quality and professional service to customers
• Other ad hoc assignments assigned by the department supervisor

職位要求 Requirements

• 大學畢業或以上
• 良好中英文書寫及溝通能力
• 良好電腦操作技巧及熟悉Word 和Excel軟件操作及運用
• 優秀的溝通及人際交往能力
• 良好的分析及理解能力
• 以客戶為先、積極主動、願意學習
• 具備細心、積極、獨立的特質，並能在壓力環境中有效地完成工作
• 熟悉保險產品優先考慮
• 有辦公室行政工作經驗優先

• University graduate or above
• Good command of spoken and written English and Chinese
• Good knowledge of PC applications, especially Word and Excel
• Effective communication and interpersonal skills
• Good analytical and comprehension skills
• Customer-oriented, pleasant personality and willing to learn
• Detail-oriented, proactive, independent, and able to work under pressure
• Knowledge of insurance products is considered a plus
• Experience in office administration is preferred

We offer attractive remuneration packages to successful candidates!
If you're an interested applicant, please provide us the following information:

• Updated and detailed resume (CV)
• Recent photo;
• Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;

and send your application to: HR@fidelidade.com.mo