Responsibilities:
• Handle guest inquiries politely and efficiently, report complaints to supervisors, and follow up with guests.
• Stay informed about hotel services, guest arrivals, and local events.
• Maintain a constant presence in the lobby, assist Front Desk and Concierge, and ensure staff and equipment are in good condition.
• Oversee operations across Front Desk, Executive Floor, Concierge, and Service Center for smooth service and guest satisfaction.

Requirements:
• Minimum 5 Years’ experience in 5 star Luxury Hospitality required
• Strong experiences in Rooms division.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with solid motivational and teamwork skills.
• Good communication skills in both written and spoken English & Chinese.
• Macau residents only.

Application:
Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.