Responsibilities:

• Welcome and assist guests upon arrival
• Ensure guest concerns are handled professionally and efficiently
• Support Front Desk operations during critical guest flow time
• Guide guests through their stay for a smooth experience
• Follow up on loyalty/VIP guest issues with relevant teams

Requirements:

• Diploma or Degree preferably in hospitality or related field
• Minimum two (2) years relevant experience in a managerial position of Front Office in a hotel brand(s)
• PMS and Office software knowledge
• Excellent oral and written skills in English & Chinese
• Macau residents only

Application:

Interested parties are welcomed to:
- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.