Our client is the largest playing cards and board game manufacturer in the world, they are now seeking for a Product Support Engineer for their Macau office.

Responsibilities:

• Collaborate with the Lead Product Engineer to plan product deployments, ensuring all information is gathered for successful operation based on individual customer requirements.

• Commission the product at customer sites and provide training, including the creation and updating of training materials.

• Deliver preventative maintenance and warranty services, including troubleshooting and repairs both in the office and at customer locations.

• Write detailed site visit reports following customer interactions and input relevant data into logs and customer records, documenting insights for potential product improvements.

• Communicate effectively with sales partners, customers, and third parties to coordinate installations and address any issues that arise.

• Work alongside product development and manufacturing teams to document and implement product and process improvements, diagnose performance issues, and recommend appropriate solutions.

Requirements:

• Engineering Technology degree or equivalent training/experience.

• Ability to ensure product success at dynamic customer sites from initial installation through troubleshooting and service.

• Fluently in English, Cantonese and Mandarin.

• Willingness to travel primarily within the APAC and EU.

• Strong attention to detail with the capability to produce basic reports and technical documents.

• Comfortable working both independently and as part of a small team.

• A working knowledge of mechanical and electromechanical engineering principles.

• Familiarity with manufacturing and assembly principles related to PCBs and injection-molded plastics is a plus.

• Advanced problem-solving skills for addressing complex issues and identifying root causes.