Job Description: • Assist in strategzing, planning and developing the loyalty program including program structure, tier benefits and set up of a comprehensive and rewarding redemption structure and process to reduce program liability and offering more choices to instill members’ loyalty • Analyse the database including members’ profile, frequency of visit, spending pattern, redemption records, behaviour data to offer member exclusive deals and special direct offers to members • Develop, plan and organise special redemption events/promotions for members. This include collaboration with leased retailers and suppliers • Collaborate with external companies, SME and develop plans to offer discount or special promotions to members • Work closely with internal departments, leased retailers, external entities and SME to enhance members excluvie offers, benefits, discounts and privleges for members • Continuously liaise with leased retailers to opt-in and participate in the Loyalty Program and offer benefits to to members • Anaylyse members redemptions and continuously work with internal departments and external entities to offer wide range of choices for our members • Maintain good relationship with inventory suppliers for supply of most updated/trendy inventory products • Plan and develop processes/workflows for smooth redemption of points/dollars at participating outlets • Continuously review or evaluate the Loyalty Program functional system and conduct necessary system testing including enahncements to smoothen the redemption process • Conducting periodic reports and consolidate customers’ feedbacks and comments to analyze the effectiveness of the loyalty marketing program/redemption, and recommend improvement actions. • Keep abreast of market insights and ongoing competitors review to strengthen loyalty marketing strategies for continuous improvement of the program Job Requirement: • At least 6-8 years of work experience in marketing-related or customer service field • Experience in the hotel, casino or integrated resort industries is preferred • Must possess a strong work ethic and be a hands-on and results-oriented leader who is committed and determined to achieve established goals and objectives • Must have the cognitive ability to deal effectively with people under high demanding conditions. Must be able to accomplish all assigned duties and work in conjunction with peers in a positive manner • Must be a creative thinker who can develop new and exciting ways to provide or project value to our guests/members • Strong visual merchandising background preferred Interested parties, please apply via: • Email the detailed resume to careers@sjmresorts.com • Hotline: 6882 7060 / 6528 8037