Job Description:

• Respond to all guest requests and ensure that guests receive prompt attention
• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Maintain current knowledge of company products, policies and procedure pertaining to all areas of operation as well as keeping abreast of up-coming events, ensuring accurate information is provided to our customers
• Answering guest enquiries and assist guests for hotel information / restaurant and spa bookings
• Handle correspondence promptly and maintain electronic and manual filling systems
• Accurately record and process requests and messages for customers and associated departments
• Upkeep the call performance, work with the team to achieve Forbes 5 star standard
• Become conversant with all fire and life safety standards and procedures. Have sense of urgency to escalate to superior / management team if need be

Job Requirement:

• Diploma graduate or above
• Customer service experience or call centre background is preferred
• Courteous, service-oriented with pleasant personality, good telephone manner and communications skills
• Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel
• Fluent in English, Cantonese and Mandarin
• Good communication skills and voice
• Be willing to work any day and any shift including weekends and holidays if required

Interested Parties, please apply via: