Responsibilities:

• In charge of daily front desk operations for arrivals and departures including for room assignment for groups
• Training, coaching new staff and leading the reception team to achieve KPIs and ensuring service and procedures are meet with standards
• Setting performance standards, monitoring staff adherence to policies, and conducting probation and annual performance reviews
• Handling internal and external emails for guest enquiries and issues
• Coordinate with other department for group arrivals and monitor room status
• Prepare departmental and monthly reports

Requirements:

• Minimum 1 Years’ experience in 5 star Luxury Hospitality required
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with solid motivational and teamwork skills.
• Good communication skills in both written and spoken English, Mandarin or Cantonese.
• Macau residents only.

Application:

Interested parties are welcomed to:

Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.