Responsibilities: • Answer and direct incoming calls to the right hotel department or guest room. • Provide hotel information, services, and assistance to callers. • Take and relay accurate guest messages promptly. • Handle wake-up call requests and maintain call logs. • Assist with internal communication between hotel staff. • Ensure courteous and professional service at all times. Requirements: • Diploma or above in hospitality management. • Ability to work on shifts, including overnight, weekends, and holidays • Excellent communication, customer-service oriented, and a "service-driven" mindset. • Familiarity with hotel operations and telephone systems • Good command of spoken & written skills in English & Chinese. • Macau residents only. Application: Interested parties are welcomed to: - Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or - Enquire by calling (853)8861 7606 or (853)8861 7604 All personal data collected will be treated in strict confidence and used for recruitment purpose only.