Responsibilities:

• Answer and direct incoming calls to the right hotel department or guest room.
• Provide hotel information, services, and assistance to callers.
• Take and relay accurate guest messages promptly.
• Handle wake-up call requests and maintain call logs.
• Assist with internal communication between hotel staff.
• Ensure courteous and professional service at all times.

Requirements:

• Diploma or above in hospitality management.
• Ability to work on shifts, including overnight, weekends, and holidays
• Excellent communication, customer-service oriented, and a "service-driven" mindset.
• Familiarity with hotel operations and telephone systems
• Good command of spoken & written skills in English & Chinese.
• Macau residents only.

Application:

Interested parties are welcomed to:

- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.