Responsibilities:

• Record and process reservations made by phone/email
• Sell the AccorHotels products and services using up-selling and suggestive selling techniques
• Ensuring accurate updating reservations received via Accor CRM interface in the PMS
• Understanding of rates, room categories and seasonality, and be able to address related inquires
• Performs any other duties as assigned to him/her by management.

Requirements:

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field
• 1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
• Good command of spoken & written skills in English & Chinese
• Basic Knowledge of MS Office
• Ability to input Chinese characters
• Macau residents only

Application:

Interested parties are welcomed to:

Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.