Till Supervisor Job in 財務及金融 in 所有澳門特別行政區地區

Till Supervisor Job in 財務及金融 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: The Nuance Group (Macau) Ltd
Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

Till Supervisor

Key Responsibilities:

Responsible for managing the Cashiers at the store and its ensuring that the store provides the highest level of customer service possible.
Review the cash collection verification of deviations as well as all credit card payment slips in order to make correct deposits
Collect and verify all cash and card receipts
Reconciliation of cash, card and bank deposits
Verify floats, routine spot checks and monitor cashiers at any time
Working closely with the shift leaders to provide best customer service
Responsible for the correct cash handling from the cashiers and train the needed processes and procedures. Understand the procedures of cash / credit card handling and practice safety consciousness at all time
Investigate in any cash discrepancies together with the cashier and the shift leader to identify and solving the problem
Monitor a loss prevention program to protect the company of any misuse from the cashiers
Controlling punctuality and absences, making appropriate monitoring of Shift Leaders
Manage queues on hand, ensuring compliance with established standards
Manage non-sellable goods, ensuring shop has right stocks and liaising with Supply Chain for orders (POS rolls, STEB bags, shopping bags, etc.)
Maintain cashiers’ attitude and morale by recognizing outstanding performance and service and motivate and develop the cash staff, communicating their incentive results on cash line sales to increase the SPP
Together with the Store Manager evaluate all store employees
Verify staff positioning during the shift according to the shop activity and priority and coordinate holidays and absences from the staff members
Perform the Product Knowledge / Training to the Shop Personnel
Promote quality of customer service among staff by acting as a positive role model
Be personally available to all customers to communicate and identify their needs and address their questions or concerns
Maintain feedback loop to other departments with customer comment cards and employee opinion.

Qualifications:

3 years of retail experience with at least 1 year in a supervisory role
Strong leadership and good problem solving skills, demonstrated ability to build effective teams and motivate employees, understanding of basic retail concepts, available to work store schedule.