Responsibilities:

• Remains observant and responds to each guest who approaches the hotel.
• Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
• Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
• Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
• Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
• Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
• Management of the guest service experience / personalization.

Requirements:
• Diploma or Degree preferably in hospitality or related field.
• Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand(s).
• PMS and Office software knowledge.
• Excellent oral and written skills in Mandarin and English.
• Macau residents have advantages.


Application:

Interested parties are welcomed to:
Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.