Responsibilities:

• To assist the General Manager to ensure that the day-to-day operations of the hotel run smoothly.
• Excellent problem-solving and multitasking skills. Must be able to perform duties in the absence of the General Manager, and deal with any situation in a calm and professional manner.
• Motivate and positively influence staff to achieve business goals. Make sure all teams follow the hotel’s policies and service standards to ensure a high performance, customer service-oriented environment.
• Coordinate and manage communication between guests and staff to make sure guests are satisfied with the hotel services.
• Strong leadership, communication and organization skills. Strong sense of responsibility and a professional presentation.
• Willing to work in a fast-paced environment.

• University graduate, major in Hotel Management is preferable
• Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
• Knowledge in Property Management system especially Opera and other software that are essential in Front office.
• Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused
• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus