職位內容:
• 隨時為客人提供禮貌和專業的個性化服務，以最大限度地提高客人的滿意度
• 持續更新客人的個人檔案並跟進客人的喜好
• 利用已建立的系統和程式執行入住和退房流程，包括適當地為客人分配房間，指引客人到房間，根據已建立的程序確認和執行帳戶付款，包括處理現金、信用卡交易
• 在客人抵達前檢查貴賓房間和套房，確保房間設施和狀態良好。如有需要，與相關部門配合跟進
• 確定整理房間的最佳時間，與管家部團隊溝通並提供夜間服務
• 在客人離開時檢查所有的抽屜、衣櫃、房間內的保險箱等， 以確保客人帶走所有私人物品
• 執行其他相關職責
• 與餐飲部聯繫，為客人提供訂餐、送餐和佈置
• 與培訓及發展部合作，分析報告並制定策略以達到福布斯五星級評級

職位要求:
• 大專畢業或以上程度，具款客服務相關證書優先
• 至少2年於五星級酒店的相關工作經驗
• 具流利粵語，普通話及英語會話和書寫能力
• 能夠在快節奏的環境中同時處理多項任務
• 具團隊精神
• 需要時能夠在室外工作
• 需輪班工作及長期站立

有興趣應徵者，可透過以下方式申請：
• 電郵簡歷到careers@sjmresorts.com
• 致電人才招募專線89820288 / 68827117

Job Description:
• Be attentive and responsive to guest and provide courteous and professional personalized service at all times to maximize guest satisfaction
• Maintain guest preference profiles and track their preferences
• Perform check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room, confirming and executing account payment in accordance with established credit procedures. This includes handle the cash, credit card payment transactions
• Inspect VIP room and suites prior to arrival to ensure room facility and condition is in order. Work with related department for follow up actions when needed
• Check the preferred time for making-up room and communicate with HSKP team to provide evening service
• Assure guests have all their belonging upon departure by automatically checking all drawers, closets, in-room safe, etc
• Perform other related duties as required
• Liaise with F&B team for meal ordering, delivery and setup for guest room
• Work with L&D team to analyze reports and plan strategy to achieve the 5-star rating

Job Requirement:
• High school or above, with equivalent hospitality training is highly preferred
• Minimum of 2 years working experience in a similar role in a 5 star hotel
• Excellent verbal and written communication in English, ideally fluent in Cantonese and Mandarin
• Able to multi-task and work in a fast-paced environment
• Ability to function well as part of a team
• Must be available to work outdoors as required
• Must be able to work on shift and standing for long durations

Interested Parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Recruitment Hotline 89820288 / 68827117