Operations & Maintenance Service Manager (Hotline Support) Job in 工程 in Multiple Locations

Operations & Maintenance Service Manager (Hotline Support) Job in 工程 in Multiple Locations - Job Description

職位內容

公司名稱: CSA Automated (Macau) Ltd
Established in 1994, CSA Automated (Macau) Limited is a leading systems integrator in Macau and a wholly-owned subsidiary of Automated Systems Holdings Ltd (The ASL Group). With 50 years of success, we have established our reputation as a prominent IT service provider in the region. With our strong commitment to quality services, we are dedicated to delivering one-stop services to customers, ranging from supply of computer systems and associated products to systems integration, from network and system installation to software and maintenance, and from project management to consultancy.

To cope with our rapid business expansion, we invite high caliber individuals to apply for the following vacancy:

Operations & Maintenance Service Manager (Hotline Support)

Responsibilities:
• Manage the operation and maintenance service for the hotline platform.
• Ensure service availability, stability and compliance with agreed SLA and KPI requirements.
• Coordinate application, infrastructure, network, database, contact-centre and vendor support teams.
• Lead major incident handling and service restoration.
• Manage preventive maintenance, system upgrades, business continuity, reporting and service improvement.

Required:
• Degree in Computer Science, Information Technology, Engineering, Business Information Systems or a related discipline. ITIL Foundation certification preferred. PMP, PRINCE2 or service-management certification is advantageous.
• Must be capable of managing a mission-critical or high-availability IT service operations.