Key Responsibilities: • Serve as the primary architect for a customized D365 CRM solution, ensuring alignment with business objectives and technical feasibility. • Elicit, assess, and prioritize business requirements, filtering ambiguities and transforming them into actionable technical specifications. • Design scalable and sustainable solutions that adhere to D365 best practices while accommodating unique business needs. • Collaborate with developers, stakeholders, and BA teams to deliver high-quality solutions on time. • Provide thought leadership in system architecture, recommending improvements and innovations. • Manage stakeholder expectations, ensuring clear communication and alignment throughout the project lifecycle. Requirements: • Bachelor’s or Master’s degree in Computer Science, Information Systems, Business IT, or a related field. • 5+ years of experience with Microsoft Dynamics 365 (CRM modules), including: Customization & Configuration (entities, forms, views, business rules). Integration (Power Platform, Azure services, APIs, third-party systems). Development (JavaScript, .NET, Power Automate, Power Apps). • Extensive expertise in Dynamics 365, including both functional (product) knowledge and technical (development/customization) capabilities. Microsoft certifications (e.g., MB-600: Dynamics 365 + Power Platform Solution Architect, MB-500, PL-200) are highly preferred. • Proven experience in end-to-end project delivery, with the ability to manage timelines, risks, and stakeholder expectations. • Strong analytical mindset, with the ability to troubleshoot issues and optimize processes. • Exceptional communication & negotiation skills • Strong background in CRM domains, such as: Retail industry or loyalty marketing experience is a strong plus. • Fluent in English (written & spoken); Cantonese or Mandarin is a plus. Interested candidates please kindly send CV, copy of identity card, photo and relevant certificates to hr@winson-group.com. * The personal data collected will be kept confidential for recruitment purposes only