Our client, a global leader in water solutions, is seeking a Field Service Engineer for a contract-based position in Macau.

Benefits:

• 5-day Work Week

• Double Pay & Performance Bonus

Responsibilities:

• Provide after-sales technical expertise to support the service team.

• Troubleshoot pumps and pumping systems, offering practical solutions and assistance to customers and business partners.

• Deliver technical support to service partners to ensure efficient on-site service execution.

• Prepare clear and timely service reports.

• Process warranty claims and document warranty cases in FAS; register identified product quality issues in QIP.

• Record service hours in the company system promptly, reflecting actual service performed.

• Assist in project execution, including installation support, commissioning, and training.

• Act as a trusted service advisor, ensuring customer satisfaction in your assigned area.

• Gather installed base information, identify business leads, and pass them to the service sales team.

• Complete other assignments as requested by the line manager.

• Report any issues related to Safety, Health, and Environment.

• Visit customers and partners as needed, collaborating with sales and other stakeholders to support local business growth.

Requirements:

• Degree in Mechanical Engineering, Electrical Engineering, or Automation.

• 3+ years of experience in pump service technical support, with strong field service skills.

• Proficient in English and Cantonese.

• Familiarity with air conditioning systems or water supply and wastewater systems is a plus.

• Experience in electronic control or digital services is advantageous.

• Strong customer-centric mindset, accountability, and collaboration skills.

• Quick learner with a strong willingness to learn.

• Excellent execution skills, capable of visualizing progress and reporting to stakeholders regularly.

• Good analytical skills, with clear and logical presentation abilities.

• Positive attitude with strong communication and coordination skills.