Job Description:

• Monitor daily department operations to ensure proper staffing based on schedules
• Lead and supervise team members to maintain service quality and operational efficiency
• Provide coaching to improve service quality, team performance, and productivity
• Develop and maintain policies and procedures to ensure compliance with standards
• Evaluate and verify employee performance, logging findings in shift reports
• Identify team members’ development and training needs, ensuring appropriate training
• Assist and interact with hardware and software vendors to support operational needs
• Analyze, research, and resolve complex end-user escalation incidents or issues
• Ensure compliance with internal policies and procedures
• Liaise with the Cyber Security Office to coordinate security patch deployment
• Provide daily, weekly, monthly, and annual performance and service reports
• Perform other tasks assigned by superiors


Job requirement:

• Bachelor's degree or above
• Preference for relevant professional certificates in ITIL
• Minimum of 3 years of relevant working experience in managing desktop and/or telephone support in a corporate IT department
• A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems
• A solid understanding of networking principals and enterprise network architecture, including but not limited to; TCP / IP, routing principals, private WAN
• Familiar with IT internal processes, policies and procedures is a plus
• Fluent in spoken and written Cantonese, Mandarin & English, with strong English writing skill is a plus
• Self-motivated with effective time management


Interested parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Hotline 8297 0979 / 8297 0969