Operations & Maintenance Service Manager Job in 工程 in 所有澳門特別行政區地區

Operations & Maintenance Service Manager Job in 工程 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: CSA Automated (Macau) Ltd
Established in 1994, CSA Automated (Macau) Limited is a leading systems integrator in Macau and a wholly-owned subsidiary of Automated Systems Holdings Ltd (The ASL Group). With 50 years of success, we have established our reputation as a prominent IT service provider in the region. With our strong commitment to quality services, we are dedicated to delivering one-stop services to customers, ranging from supply of computer systems and associated products to systems integration, from network and system installation to software and maintenance, and from project management to consultancy.

To cope with our rapid business expansion, we invite high caliber individuals to apply for the following vacancy:

Operations & Maintenance Service Manager

Responsibilities:
• Manage the overall delivery of infrastructure operation and maintenance services.
• Act as the main contact between the customer and the support team.
• Coordinate resident engineers, vendors and third parties.
• Manage SLA and KPI performance, incidents, problems, changes, risks and escalations.
• Chair regular service-review meetings and prepare monthly service reports, service-improvement plans and root cause analysis reports.

Required:
• Degree in Computer Science, Information Technology, Engineering, Business Information Systems or a related discipline. ITIL Foundation certification preferred.
• PMP, PRINCE2 or service-management certification is advantageous.
• Strong customer-facing, reporting and team-management capability.