Our client is a leading player in the dynamic retail sector. We are looking for an experienced Operations Manager to oversee a network of around 40 stores across Macau.

Job Description

• Analyze daily sales performance, identify variances from targets, and implement solutions to achieve business goals.

• Monitor market trends and deliver actionable insights to guide strategic decisions - Collaborate with commercial and marketing teams to launch campaigns and share feedback on product performance.

• Work closely with Area Managers to ensure that operational policies are consistently executed across all stores.

• Continually enhance customer service standards and support the implementation of customer service initiatives.

• Conduct routine store audits to ensure compliance with company operational standards.

• Identify and evaluate potential new store locations, providing financial forecasts to support network expansion.

• Oversee the Macau district office and coordinate with the support center for smooth store operations - Lead, mentor, and develop team members, building a strong talent pipeline for future growth.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field - Proven experience in retail operations management.

• Strong analytical skills, with a track record in sales data analysis and strategy formulation.

• Solid experience in cost control and driving profitability - In-depth knowledge of market trends and customer preferences.

• Demonstrated leadership ability and team management experience.

• Excellent communication and interpersonal skills.