以確保團隊成員為賓客帶來五星級的禮遇及有效率的服務。負責為賓客介紹、準備及端上飲品；同時亦須維持咖啡枱的整潔、作好款客擺設及保持咖啡質量等工作。

職位介紹

• 為每位賓客提供高品質的咖啡出品和服務
• 以親切且熱情的態度與顧客互動 及答覆餐飲相關問題，必要時提供建議
• 確保所有硬件設備，吧台設備保持清潔及衛生
• 培訓餐飲成員對不同飲料及咖啡的認識，以及如何服務賓客

職位要求
工作經驗：具至少三年在酒店或餐廳擔任顧客服務相關的工作經驗
技能 / 證書：具備良好的咖啡及飲料相關知識、咖啡師證照者優先考慮
教育程度：中學畢業或同等程度
語言能力：良好英語、懂廣東話及普通話者優先考慮
電腦應用：熟悉 MS Office 電腦軟件操作優先考慮

Job Purpose
Ensure guests receive courteous and efficient five-star service. Introduce coffee to guests and prepare and serve drinks. Clean, tidy and setup coffee station for service, and maintain coffee quality.

Key Responsibilities

• Prepare high quality coffee for guests, including non-alcoholic drinks
• Clean and tidy the coffee station and equipment frequently
• Greet guests in a warm, welcoming, and courteous manner, address guests’ requests and handle complaints promptly and to their satisfaction
• Educate F&B Staff about different beverages and coffee and how to serve them

Competencies and Requirements
Experience: Minimum of 3 years' related customer service experience in a hotel or restaurant
Knowledge/Certificates: Good product knowledge of coffee and beverages; Barista certificate an advantage
Education: Secondary school or equivalent
Language Abilities: Good English, Cantonese and Mandarin an advantage
Computer Skills: Knowledge of MS Office an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm