前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。

職位介紹

• 使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人
• 確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準
• 確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
• 須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議
• 熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等

職位要求

工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗
教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮
技能 / 證書：懂處理現金交易及基本會計知識
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222

Job Purpose

The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.

Key Responsibilities

• Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
• Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
• Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
• Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
• Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.

Competencies And Requirements

Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
Knowledge/Certificates: Cash handling and basic accounting
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

For enquiries, please contact us at (853) 8986 6222 during office hours
from Monday to Friday between 9:00 am and 6:00 pm