Job Description: • Foster strong partnerships with stakeholders across all departments to identify and understand business needs and objectives • Serve as the primary liaison between IT and business units, ensuring technology solutions align with organizational strategic goals • Cultivate relationships with external vendors and technology partners to enhance service delivery and operational efficiency • Conduct thorough evaluations of existing systems and processes, recommending enhancements to optimize performance and user experience • Stay abreast of industry trends and emerging technologies to lead the conceptualization, design, and implementation of cutting-edge IT solutions • Oversee the planning, execution, and delivery of IT projects, ensuring alignment with budgetary and timeline constraints • Employ robust project management methodologies to monitor progress, mitigate risks, and ensure successful project outcomes • Coordinate cross-functional teams, fostering collaboration and accountability to achieve project objectives • Lead, mentor, and coach the solutions team to foster professional growth and enhance team performance • Promote a culture of collaboration, innovation, and continuous improvement within the team • Provide guidance and support in the development of team members' skills and knowledge • Ensure data security, privacy, and compliance requirements are met across the technology solutions • Ensure the reliability and performance of existing IT solutions through proactive monitoring and maintenance • Implement best practices for IT service management, including incident management and problem resolution • Gather and analyze user feedback and system performance data to identify opportunities for continuous improvement • Follow IT internal processes, policies and procedures Job requirement: • Bachelor's degree in Computer Science, Information Technology or relevant disciplines • TOGAF/Certified Enterprise Architect certification(s) is preferable • PMI Project Management Professional / Scrum Master Certification is preferable • Any Business Related or Technology Related certifications a plus • Minimum 10 years experience in IT Solution Management, project management or in a similar role • Integrated Resort and/or Gaming working experience is a plus • In-depth knowledge of operation and IT solutions within the Marketing/Hospitality/Back-of-house sector • Proven ability to engage effectively with business leaders and drive technology initiatives • Excellent communication and interpersonal skills to effectively collaborate with business leaders, IT professionals, and external vendors • Excellent project management skills, with the ability to prioritize tasks and meet deadlines. Knowledge in Agile/DevOps Project Delivery is a plus • Strong analytical and problem-solving abilities, with a focus on delivering practical and innovative solutions • Familiarity with data management, data integration, and data governance principles • Knowledge of industry regulations and compliance standards Interested parties, please apply via: • Email the detailed resume to careers@sjmresorts.com • Hotline 8297 0979 / 8297 0969