Job responsibility:
Be responsible for network assurance for IT/HCS products in the account department of the representative office, cooperate with the maintenance project manager and technical owner to implement maintenance policies, control network operation risks and technical issues, and ensure stable network operation.
1. Handle major technical risks and issues of IT/HCS products, organize technical resources to jointly tackle key issues and develop solutions, ensure solution execution quality, and restore live-network services in a timely manner.
2. Implement IT/HCS product maintenance policies, including but not limited to incorporation of non-standard versions, insight into customers, network switchover tests, elimination of potential network risks, and emergency plans and drills, to ensure stable network operation.
3. Manage major IT/HCS product operations, organize key actions such as technical solution review and change assurance, and ensure the quality of change services.
4. Identify common product risks or maintainability pain points that customers are concerned about, effectively communicate with TAC and R&D personnel, and drive issue resolution to improve service satisfaction.

Job requirements:
1） University degree or above.
2） Major in electronic information, communication engineering, electrical automation, computer, etc. is preferred
3） Have the basic knowledge and principles of IT products (HCS, storage, and computing products); have a good command of routine O&M and troubleshooting of HCS, storage, and servers.
4） Have a good command of solution design for one or more professional services (such as disaster recovery, security, and service cloudification) based on IT basics and principles. Have a good command of end-to-end delivery capabilities for one or more professional services (such as disaster recovery, migration, and security).
5） Have a good command of the basic methods for locating faults in data communication network products. Be able to rectify faults under the guidance of the TAC or R&D engineers.
6） Be familiar with the basic service knowledge in the telecom field and understand the network maintenance process.
7） At least two years work experience in the telecom field or quality management. Delivery and maintenance experience is preferred.
8） Strong sense of responsibility, teamwork and learning ability.
9） Clear, logical, articulate, and good at communicating with customers.
10） Proficient in Mandarin listening, speaking, reading, and writing, certain English reading and writing skills, and good language organization and expression skills.
11） Fluent communication in Cantonese is preferred.

This position is open to Macau ID holders only. For non-locals, please browse our company website for opportunities in your country. HK ID holders are encouraged to apply through hkrecruit@huawei.com.
We offer competitive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary, and available date by email to macaurecruit@huawei.com. Please state the email title with Macau Branch and position name applied.

工作内容：
负责代表处系统部IT/HCS产品的网络保障工作，配合维护项目经理、技术负责人完成维护策略落地、管控网络操作风险与技术问题，确保网络稳定运行：
1、IT/HCS产品重大技术风险和问题处理，组织技术资源联合攻关并输出解决方案，确保方案执行质量、及时恢复现网业务。
2、IT/HCS产品维护策略的落地执行，包括不限于收编非标版本、看网讲网、网络倒换测试、消除网络隐患、制定应急预案并演练等，确保网络稳定运行。
3、管理IT/HCS产品重大操作，组织技术方案评审、变更保障等关键动作，确保变更服务质量。
4、识别客户关注的产品共性风险或可维痛点，与TAC、研发有效进行沟通，并推动问题解决，提升服务满意度。

職位要求：
1） 大学本科及以上学历；
2） 电子信息、通信工程、电气自动化、计算机等专业优先。
3） 具备IT领域相关产品（HCS、存储、计算）基础知识及原理，掌握HCS、存储、服务器日常运维及问题处理；
4） 基于IT基础知识及原理，掌握一种或多种专业服务（灾备、安全、业务上云）的方案设计，掌握灾备、迁移、安全等一种或多种专业服务端到端的交付能力；
5） 熟练掌握IT/HCS产品故障的基本定位方法，并能够在TAC或研发的指导下完成问题处理恢复。
6） 熟悉电信领域IT/HCS基础业务知识，对网络维护业务工作流程了解。
7） 要求IT/HCS领域或从事维护业务2年及以上工作经验，具备交付与维护经验者优先。
8） 具备较强的责任心、团队协作和学习能力。
9） 逻辑清晰、表达能力强，具备较好的客户沟通能力；
10） 熟练掌握普通话听说读写，具备一定的英语读写能力，有较好的语言组织能力、表达能力；
11） 能够用粤语流利进行交流者优先。

此職位僅開放與澳門居民（永久/非永久）申請。非本地人可以瀏覽華為公司官網了解您国家/地区的机会。香港身份证持有人請通过 hkrecruit@huawei.com 申请。
我们为合适的候选人提供有竞争力的薪酬待遇。有兴趣的人请将您的完整简历以及现在和期望的薪水與可入職日期通过电子邮件发送至 macaurecruit@huawei.com。请注明电邮标题及澳门分行及职位名称。