Responsibilities:
• Assist in managing the daily operations of the front office, including reception, concierge services, and room allocation.
• Train and guide front office staff to enhance service quality and efficiency.
• Handle guests' special requests, complaints, or unexpected situations, and resolve issues promptly.
• Supervise and manage the check-in and check-out processes to ensure they are efficient and accurate.

Requirements:
• Diploma or Degree preferably in hospitality or related field
• Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
• Excellent oral and written skills in English & Chinese.
• Excellent interpersonal & communication skills
• Confidently able to resolve problems and make decisions
• Macau residents only.

Application:
Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.