Salary: MOP 50,000

Monthly Rest Days: 8 days

Job Description

• Formulate store business & retail marketing plans, launch local community activities to boost foot traffic and expand local customer base, focus on local market cultivation.

• Keep track of Macau luxury market trends, competitor strategies and local business landscape.

• Submit regular feedback to Retail Director regarding product assortment, buying trends and customer demands.

• Deliver top-tier standardised luxury customer service and brand exclusive sales experience.

• Motivate, train and reward sales team to achieve sales & productivity KPIs; lead sales on the floor as role model.

• Oversee full clienteling management within the boutique.

• Master brand latest updates, product knowledge and brand heritage; ensure all team members fully grasp brand product information.

• Deliver systematic training covering sales skills, customer service, company policies & product expertise.

• Manage full recruitment, performance review and talent development, build internal succession plan.

• Implement all HR policies and properly resolve daily staff issues.

• Submit monthly quantitative & qualitative business reports to Retail Director.

• Design manpower schedule matching store traffic to ensure adequate service coverage.

• Take full ownership of store P&L, strictly control controllable expenses, hit sales targets and maximise operating profit.

• Achieve all assigned KPIs.

• Maintain unified global brand standards across in-store VM, customer service, stock management and back-office admin.

Requirements

• Minimum 8 years retail operation experience, including 6 years formal team leadership experience; luxury high fashion background preferred.

• In-depth understanding of luxury retail, proven track record of lifting store sales and profitability.

• Proactive, highly organised, self-motivated and energetic.

• Able to thrive in fast-paced, ever-changing retail environment.

• Excellent communication & coaching skills, capable of collaborating closely with regional teams.

• Fluent Cantonese & Mandarin, proficient professional English; additional language proficiency is a plus.