Job Description:

• Consistently offer professional, friendly and engaging service (greeting, welcoming…)
• Report to shift on time in uniform and perfectly groomed
• Is courteous, positive and establish and maintain professional working relationship with all staff
• Participate to daily briefing and training
• Checks the handover log book and follow up any outstanding issues
• Fully understand and aware of all the different uniform styles to be able to answer needs accurately and quickly
• Perform alteration without changing the style and the agreed standard of the uniform (length of dresses, skirts, shirts, blouse…)
• Perform repair in a timely manner for staff uniform and guest garments
• Will eventually, and only when requested by supervisor, perform alteration of garment for non-uniform staff. (Should not perform any other personal work for her or employee.)
• Once alteration are made for uniform, he/she will press the items so that they are ready to wear
• Once alteration is made for Guest Garment, he/she will press the items, and place them on hanger in a labelled garment bag to be sent to the room
• Is responsible to make the call if after alteration the garments need washing or dry cleaning
• She/ He is also responsible to repair, amend, alter any linen from rooms or food & beverage or upholstered items according to the hotel specifications when applicable
• She/ He is responsible for embroidery requests on linen to personalize some items
• She/ He is in charge of uniform fitting for new employee
• She/ He is in charge of uniform inspection or refitting for existing employee
• She/ He is performing seamstress supplies inventories
• She/ He inform the Supervisor Wardrobe for needs and replenishment of seamstress supplies
• She/ He report maintenance issue needed of any seamstress machinery
• She/ He thoroughly inspect uniform to identify repair/alteration required to minimize employee complaints and return to the wardrobe department to have them fixed
• Assist all staff at wardrobe services counter for any uniform services request for repair and alteration and distribution when applicable
• Maintain the seamstress area clean and tidy at all the times
• Communicate effectively with related laundry personal and all other departments.
• Adhere to the hotel’s Policies and rules as well as all security, safety and emergency policies and procedures
• Perform any other related duties as required and instructed by his/ her superiors

• Primary school graduated or above
• Experience working as Seamstress is preferable
• Computer knowledge and Basic English and is a plus
• Ideally fluent in Cantonese and Mandarin and basic English
• Ability to work on shift weekend and holidays based on business demands