Our client is a general insurance company, is currently seeking an experienced Senior Claims Manager to join their team.

Responsibilities:

• Oversee end-to-end claims administration, ensuring compliance with policies and legal frameworks

• Evaluate policy / legal liability and quantum for complex claims and litigation cases

• Manage litigation processes, including witness / lawyer consultations and court appearances (Public Prosecutions Office, conciliation hearings, trials)

• Negotiate settlements (both pre-litigation and out-of-court) with third-party claimants or legal representatives

• Direct and coordinate external service providers (e.g., garages, motor surveyors, loss adjusters, medical experts, legal counsel) on investigation strategies

• Monitor vendor performance, ensuring adherence to service standards and cost-effectiveness

• Approve claims payments within delegated authority limits

• Analyze claims trends, reserves, and statistics; report findings to general management

• Identify and escalate potential fraudulent cases or adverse client experiences

• Develop and implement service standards with KPIs to measure departmental performance

• Regularly review claim file reserves per Claims Handbook guidelines

Requirements:

• Bachelor's degree (Law, Business, or related field); ACII, ANZIIF (Snr Assoc), or legal qualifications preferred

• 8-10 years in insurance claims handling, with expertise in bodily injury litigation

• In-depth knowledge of insurance contracts, reinsurance structures, and claims adjudication

• Proficiency in claims reserving and risk assessment

• Exceptional negotiation, communication, and stakeholder management abilities

• Strategic thinker with strong analytical and problem-solving skills

• Ability to prioritize workloads and meet strict deadlines

• Customer-centric mindset with a focus on service excellence