Responsibilities:
• Contribute to overall operational efficiency by performing relevant duties as assigned
• Follow-up “no-show” list and group wash-down daily.
• Supervise the confirmation of Hotel Reservations via letter/email/fax within 24 hours of receipt
• Co-ordinate all reservations input.
• Knowledgeable of detailed procedures in handling room booking.
• Perform daily duties and any other duties assigned by Revenue Manager or Reservation Manager.
• Follow-up on billing authorization or payment arrangement in case of room prepayment required and forward to Front Desk for their follow-up.

Requirements:
• Diploma or Degree preferably in hospitality or related field
• Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
• Good customer services, communication and upselling skills.
• Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
• PMS and Office software knowledge
• Macau residents only.

Application:

Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.