Job Description:

• Assist in ensuring all support activities are carried on efficiently and effectively to allow the operations to function properly. Responsible for developing training plans to enhance team members’ skills, performance, productivity and quality of work
• Plan, organize and conduct training for the entire SJM properties on loyalty program initiatives including program strategy, card tier qualification, reward benefits / structure, program system infrastructure, program operation logic / processes, services and standards and promote its awareness to relevant customers
• Plan, develop and provide operational and system training for all new hires within the division
• Assist in developing training plans that addresses needs and expectations
• Keep updated property information from respective internal departments and disseminate information to the team when appropriate to ensure consistent and correct messages are delivered to customers
• Work closely with various department to align and understand ongoing happenings, promotions and event and provide training to the team
• Provide upselling skills to drive incremental revenue and return rate
• Monitor and evaluate training program’s effectiveness, also prepare regular and special reports
• Monitor employee performance and provide retraining plans for employees who do not meet service standards
• Manage the budget for training
• Ad-hoc duties as assigned


Job Requirement:

• Bachelor Degree or above, with related professional training certificate is preferred
• Minimum of 5 years working experience in Resort Premium Market Development, Loyalty Marketing or Training working experience, including minimum 2 years supervisory level
• Understanding or experience working with various systems such as Casino Management System, Membership Management System, POS, Telemarketing System, PMS is preferred
• Excellent PowerPoint and presentation skills, proficient in Microsoft Office
• Strong organizational skills
• Good understanding of all aspects of management within casino operations in large scale casino hotel
• Must be able to accomplish all assigned duties and work in conjunction with peers in a positive manner
• Must be a creative thinker who can develop new and exciting ways to provide or project value to our guests
• Good knowledge of Customer Service Management
• Good command of both spoken and written in English and Chinese
• Possess a high degree of judgment and initiative
• Possess excellent customer service, organization, interpersonal, oral and written communications, team building, problem-solving skills
• Detail oriented, self-motivated and prioritize multiple tasks
• Have proven accountability when working with confidential information
• Get along with fellow employees and work as a team
• Adhere to departmental and company policies



Interested Parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Recruitment Hotline 8982 0288 / 8297 0931