Our client is a global, leading insurance group in Macau. They are seeking an experienced Claims Manager to lead operational efficiency, manage major key client relationships, and oversee Employees’ Compensation (EC) claims.

Key Responsibilities
• Lead the assessment and management of employees’ compensation claims, ensuring valid claims are handled fairly and in line with policy terms and requirements.
• Act as a key contact for client claims enquiries, providing clear updates and a consistent, proactive service experience.
• Build effective working relationships with clients, brokers, service providers and internal teams to support business and service objectives.
• Share claims trends and insights with underwriting and other stakeholders to support account management, renewals and portfolio performance.
• Monitor claims activity and renewal schedules, providing relevant information to support planning and decision-making.
• Contribute to claims strategy and business targets by improving processes, strengthening collaboration across functions and identifying opportunities to enhance efficiency and service delivery.
• Support client advocacy and help raise the profile of the claims function with internal and external partners.

Requirements
• A bachelor’s degree or above.
• Experience managing employees’ compensation claims, with sound technical judgement and the ability to make fair, timely decisions.
• Strong client communication skills, including the ability to handle claims enquiries and sensitive matters with professionalism and empathy.
• Good understanding of policy requirements, with attention to detail when managing complex claims.
• Confident stakeholder management skills and the ability to work effectively with clients, brokers, service providers and internal teams.
• Experience supporting major client accounts is an advantage; exposure to high-volume claims environments, such as hospitality, gaming, retail or other customer-facing industries, would be beneficial.
• A collaborative, solutions-focused approach, with an interest in improving claims service and operational processes.