Our client is a global leader in air cargo handling and aviation ground services. To support their strategic business expansion in Macau, they are seeking an exceptional executive to join as Head, Ramp Operations & Line Maintenance.

Responsibilities:
Strategic Leadership & Operations
• Hold full accountability for strategy, operating performance, safety outcomes, risk exposure, and contractual commitments for freighter ramp and line maintenance services at Macau International Airport (MFM).
• Oversee the operating model, capacity/fleet planning, resource strategy, and service capability to align operational readiness with airline schedules and airport requirements.
• Drive aircraft ground handling and technical support services, including turnaround coordination, loading/unloading, towing, marshalling, GSE readiness, and aircraft maintenance interfaces.

Technical Governance & Maintenance Delivery
• Provide oversight for maintenance delivery, aircraft-on-ground (AOG) support, and technical service standards, ensuring all regulated maintenance and certification are performed solely by appropriately approved organizations and authorized personnel.
• Determine vendor vs. insourcing strategies; select, manage, and hold ramp and line maintenance contractors accountable for approvals, SLAs, safety, cost, manpower, and business continuity.

Compliance, Safety & Risk Management
• Lead regulatory compliance and operational assurance against applicable AACM/CAM requirements, approved manuals, airline standards, IATA regulations, and maintenance organization approval conditions.
• Oversee risk assessments, incident response, investigations, corrective actions, operational resilience, and emergency coordination in partnership with independent Safety, Security, and Quality functions.

Financial Management & Team Leadership
• Set and manage departmental budgets, productivity targets, capital requirements, equipment lifecycle plans, and key performance indicators (KPIs); implement prompt corrective actions for service or cost deviations.
• Build workforce capability, oversee technical competency planning, training, succession development, and provide effective leadership to supervisors and third-party contractors.

Requirements
• Degree or diploma in Aviation Management, Aeronautical Engineering, Aircraft Maintenance, or a related field.
• At least 10 years of relevant experience in airport ramp operations and/or aircraft line maintenance, including a minimum of 5 years in a managerial or leadership role.
• Demonstrated experience leading multi-shift aviation operations, managing budgets, delivering airline services, ensuring regulatory compliance, and overseeing third-party contractors.
• Strong knowledge of applicable AACM requirements, MAR-145, aviation safety management systems (SMS), and airline ground-handling interfaces.
• A valid Aircraft Maintenance Engineer Licence, or an equivalent qualification recognised by AACM, is mandatory. This licence does not replace the organisational approvals and certifying authorisations required to release aircraft to service.
• Sound commercial judgement, high integrity, and excellent stakeholder-management and communication skills. Proficiency in English and Chinese (Cantonese and/or Mandarin) is required.
• Flexibility to respond to significant operational disruptions outside standard office hours.