Our client is a global leader in air cargo handling and aviation ground services. To support its operations at the Hengqin Upstream Cargo Terminal (HUCT), the company is seeking an Operations Supervisor to monitor the subcontractor’s performance and coordinate cargo movements between HUCT and Macau International Airport.

Responsibilities:
• Monitor the subcontractor’s daily cargo handling activities, including cargo acceptance, security screening, ULD build-up and bonded trucking.
• Coordinate with the subcontractor’s management representative to facilitate timely cargo movements and deliveries between HUCT and Macau International Airport.
• Monitor operational performance against agreed service standards and KPIs, identify service gaps and recommend corrective actions.
• Oversee compliance with applicable aviation safety, security, Dangerous Goods and operational requirements, and support audits and regulatory inspections.
• Monitor training arrangements, competency requirements and training records.
• Review incidents, cargo discrepancies, delays and service disruptions, and coordinate follow-up actions with the subcontractor.
• Liaise with the company’s airport operations team and relevant stakeholders on cargo handovers, operational readiness and service continuity.
• Prepare regular performance reports, escalate material operational, safety, security and compliance issues, and support continuous improvement initiatives.
• Perform other duties as assigned by management.

Requirements
• Diploma or degree in Aviation Management, Logistics, Supply Chain Management or a related discipline.
• At least 3–5 years of relevant experience in air cargo terminal operations, ground handling or aviation logistics, preferably in a supervisory role.
• Good knowledge of air cargo handling, ULD operations, aviation security, Dangerous Goods handling and bonded cargo movements.
• Familiarity with IATA standards, aviation safety and security requirements, and relevant regulatory frameworks.
• Strong communication, coordination, interpersonal and problem-solving skills, with the ability to manage subcontractor relationships effectively.
• Ability to work independently and exercise sound judgement in a dynamic operational environment.
• Proficiency in Mandarin and/or English; Cantonese is an advantage.
• Willingness to be based at HUCT and work flexible hours according to operational requirements.