Responsibilities:

• Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
• Ensure LQA standards are implemented and delivered to every guest.
• Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
• Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
• Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.
• Be fully competent in all reception and cashier duties, and cover all shifts if required.
• Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication.
• Follow up on cancellations and no shows and late charge when appropriate.
• Liaise with Concierge to ensure swift baggage dispatch and collection.
• The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager.

Requirements:

• Diploma or Degree preferably in hospitality or related field
• Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
• PMS and Office software knowledge
• Excellent oral and written skills in Mandarin and English
• Analytical skills a must combined with creativity and initiative
• Excellent interpersonal & communication skills
• Service oriented with an eye for details
• Confidently able to resolve problems and make decisions
• Adaptable and flexible and able to embrace and respond to change effectively

Application:
Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.