作為資訊科技中心的最前線聯絡人員，負責協助團隊成員作出解決電腦系統問題的支援服務，並為硬體和軟體系統提供技術支援。

職位介紹：

• 擔任資訊科技部門的代表，並滿足公司内部的需求
• 透過支援中心電話、電郵或其他通訊渠道，並迅速地處理詢問並提供解決方案
• 監察及維持服務紀錄，並確保完成支援服務
• 需對資訊科技部門的日常運作產生影響的問題作出及時更正及匯報
• 須與資訊科技相關的團隊協調安裝、設定及排除故障
• 根據資訊科技部門指引，確保設備獲得適當的檢查、記錄、分配、分發及處置
• 執行系統監控、檢查和預防性維護以維持服務的正常運作

職位要求

工作經驗：具最少一年相關酒店及娛樂場資訊科技工作經驗者優先考慮
教育程度：須具資訊科技領域的文憑或大學畢業學歷
語言能力：須操流利廣東話，普通話及良好英語
需輪班及能在娛樂場/渡假村工作

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222

Job Purpose

The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.

Key Responsibilities

• Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction
• Provide IT technical support to our customers (internal user)
• Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication
• Maintain service request log and track all service requests till completion
• Escalate a critical issue that might cause concern to IT management
• Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team
• Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly
• To perform system monitoring, health check and preventive maintenance to maintain services uptime

Competencies and Requirements

Experience: Minimum 1 year experience directly related to the duties and responsibilities specified. Proven track record in project implementation, deployment and business application support
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
Able to work on shift when required
Able to work in entertainment/integrated resort

For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm