RESPONSIBILITIES:
* Oversee and coordinate the application needs of Hotel Operations within a multi-property integrated environment.
* Establish and maintain a structured application framework to support Hotel Operations throughout the project lifecycle—from initial concept to full execution.
* Contribute to the review and design of effective hotel application architecture and deployment strategies that align with multi-property business goals.
* Supervise the rollout of hotel-related applications, ensuring comprehensive development of business, functional, and technical specifications.
* Apply technical knowledge to troubleshoot and resolve conflicts or challenges arising from project dependencies.
* Address business requirements by evaluating customer requests, proposing suitable solutions, and managing implementation efforts to ensure successful system delivery.
* Guide the technical pre-selection process for applications, collaborating with operational teams to identify appropriate solutions.
* Assign and manage project resources in line with project demands.
* Supervise team performance with a focus on work quality, meeting deadlines, and maintaining service level agreements (SLAs).

QUALIFICATIONS:
* Minimum of 8 years of relevant experience in IT enterprise applications within the Hotel industry is essential.
* Strong familiarity with various business application systems used in the hotel sector is required.
* Hands-on experience with Shiji PMS, Opera PMS, and InfraSys POS applications is mandatory.
* Familiarity with hotel and casino system integration is considered an asset.
* Proven ability to conduct requirements analysis, facilitate meetings with business stakeholders, and assess current system capabilities.
* Professional background should include implementation, business process re-engineering, solution design, system customization, integration, and ongoing support of hotel applications.
* Bachelor’s degree or equivalent academic qualification.
* Strong analytical abilities and the capacity to work independently.
* Excellent communication and interpersonal skills, with the ability to build effective working relationships across internal and external stakeholders at all levels.
* Demonstrated leadership capabilities and experience supporting large-scale operations in a 24/7 environment.
* Proficiency in both English and Cantonese.
* Working Location: Heng Qin

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