協助上級以領導行李服務、代客泊車服務及纜車服務部的團隊成員，透過個人化服務提升賓客的體驗。與賓客進行溝通，並根據賓客的需求提供五星級的禮遇及有效率的服務。

職位介紹
日常運作

• 協助監督和管理行李服務、代客泊車服務及纜車服務部的日常運作
• 監控及管理酒店大堂的人流
• 建議並監控前堂服務的品質控制機制，包括賓客服務標準、員工儀容、設備展示和操作，以及職業安全
• 確保賓客的查詢及要求得到跟進
• 負責實施部門培訓計劃
• 與其他部門溝通和協作以滿足營運需求

職位要求
工作經驗：具 3 年以上五星級酒店的管理工作經驗
教育程度：學士學位或等同學歷
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
電腦應用：熟識 Ms Office 軟件操作，對 Opera 及Fidelio 系統操作有一定認識

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

Job Purpose
Assist to lead the daily operations of the Bell, Door & Valet and SkyCab Team. Enhancing the guest experience through a personalized level of service. Interact with the guests on a daily basis and provide courteous and efficient service pertaining to any needs they may have.

Key Responsibilities
Daily Operations

• Assist in overseeing and manage the daily operations of the Bell, Door & Valet and SkyCab Department
• Monitor and manage the flow of traffic at hotel lobby
• Suggest and monitor quality control mechanisms for Front Services, including guest service standards, staff grooming, equipment presentation and handling, and health and safety
• Ensure guests’ inquiries and requests are addressed
• In-charge of departmental training programs
• Communicate and collaborate with other departments to meet operational needs

Competencies and Requirements
Experience: Minimum 3 years of supervisory experience in a five-star hotel
Education: Bachelor’s degree or above
Language Abilities: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm