Responsibilities:

• Directs guests and visitors to any of the Hotel’s facilities.
• To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
• Remains observant and responds to each guest who approaches the reception/Front Desk.
• Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
• Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.
• Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.

Requirements:

• Diploma or Degree preferably in hospitality or related field
• Relevant experience in a similar position in a renown international hotel brand
• Excellent oral and written skills in Mandarin and English
• Excellent interpersonal & communication skills
• Service oriented with an eye for details
• Good presentation, influencing skills
• Adaptable and flexible and able to embrace and respond to change effectively
• Must be physically fit in order to lift and move luggage

Application:

Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.