Our client is a leading luxury retail brand. We are seeking a Store Supervisor with an exceptional CRM mindset and strong leadership potential. This role serves as the Second-in-Charge of the store, responsible for achieving individual sales targets while leading the execution and monitoring of the store's client relationship management strategy. We are looking for a professional who can drive team performance through positive influence.

Key Responsibilities

• Achieve individual sales targets and lead by example on the sales floor, setting a high standard of service excellence

• Take full accountability for store operations in the absence of the Store Manager, including staff scheduling, floor management, and daily operational workflow supervision

• Apply business acumen to analyze sales data, foot traffic conversion, and inventory status to support operational decision-making

• Proactively initiate and execute CRM action plans (e.g., VIP relationship maintenance, dormant client reactivation, exclusive event invitations)

• Monitor and follow up on team members' CRM performance, including client data capture, outreach volume, and appointment completion rate

• Analyze key CRM metrics: client repurchase rate, engagement rate, and VIC retention rate

• Partner with the Store Manager on client list segmentation and follow-up strategies

• Act as a positive influencer within the team, fostering a proactive, professional, and dynamic work environment

• Proactively lead the team in client outreach or product knowledge sessions during low-traffic periods.

Requirements

• Must have experience with top-tier luxury fashion brands (e.g., brands under LVMH Group, Kering, or equivalent)

• Proven experience in team supervision and floor management, with the ability to independently fulfill Second-in-Charge responsibilities

• Strong CRM mindset is mandatory - must have previously led or executed CRM action plans and tracked/analyzed results

• Ability to achieve individual sales targets while effectively managing a team

• Basic business acumen: understanding of conversion rate, Average Transaction Value (ATV), and the relationship between inventory and sales

• Positive, proactive personality with the ability to motivate others