職位介紹：

• 透過電話溝通協助銷售及服務團隊安排賓客的客房預訂及交通接送事宜。
• 維持與銷售及服務團隊之密切溝通，確保所有抵達與退房之訂房資料及付款事宜均已妥善核對與確認，並即時處理任何新增之訂房需求。
• 熟悉並了解娛樂場的各項推廣活動內容，提供準確資訊與即時支援。
• 在系統中設定及更新賓客的喜好，打造個人化的住宿體驗。
• 編製並提交每日客房預訂報告及信貸文件，確保資料準確、完整並符合相關規範。
• 同時處理多項任務，有效安排工作優先順序並及時解決問題。

職位要求：

工作經驗：具一年行政工作經驗者優先考慮
技能 / 證書：優質的電話溝通技巧
教育程度：高中畢業或以上程度
語言能力：操流利廣東話和普通話、及良好英語
電腦應用：熟悉MS Office電腦軟件操作 (Word, Excel, Powerpoint 及 outlook (中文及英文))

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

Job Purpose:

Collaborate closely with the Sales and Services team of the Premium Marketing Department to ensure that all guest itineraries, personal preferences, and service requirements at Wynn are meticulously coordinated and seamlessly executed.

Key Responsibilities

• Assist Sales and Services Teams in arranging guest room reservations and transportation services through telecommunications.
• Maintain close communication with the Sales and Service teams to ensure all arrival and departure booking details and payment matters are properly verified and confirmed, while promptly handling any new reservation requests.
• Be familiar with casino promotional activities to provide accurate information and support.
• Set up and update guest preferences in the system to deliver a personalized accommodation experience.
• Prepare and submit daily room reservation reports and credit documents, ensuring data accuracy, completeness, and compliance with relevant standards.
• Handle multiple tasks simultaneously, prioritize effectively, and deliver timely solutions.

Competencies and Requirements

Experience: 1 year of administrative experience is preferred.
Knowledge/Certificates: Excellent telephone communication skills.
Education: High school graduate or above.
Language Ability: Fluent in Cantonese and Mandarin, with good English communication skills.
Computer Skills: Intermediate in MS Office (Word, Excel, PowerPoint and Outlook (Chinese and English))

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm