IT Analyst Job in 資訊科技及電子通訊 in Multiple Locations - Job Description
職位內容

 

  • 公司名稱: Winson Group (Macau) Limited


  • Winson Group Limited, originating from the real estate industry, has continually expanded its scope of operations, transforming into a diverse and integrated enterprise. The group's business ventures encompass a broad spectrum, including information technology services, corporate solutions, project management, catering, engineering, and entertainment.

    Having deep roots in Macau, the group has witnessed simultaneous progress in its business development, while also extending its reach into mainland China. Moving forward, the group remains steadfast in actively integrating with the national market and exploring opportunities for growth in the Southeast Asian region. It eagerly looks forward to forging a path towards a prosperous future with even greater possibilities.

IT Analyst

• Keep watch over IT systems and infrastructure through enterprise monitoring platforms such as SolarWinds and Dynatrace.
• Deliver Tier 1 and Tier 2 support across network, server, storage, voice, and Wi-Fi domains.
• Address and resolve incidents, referring complicated cases to the teams best equipped to handle them.
• Coordinate with support teams on the investigation and resolution of problems.
• Ensure incidents, requests, and escalations are logged accurately within ticketing platforms.
• Contribute to the maintenance of dashboards and operational reports.
• Assist with proactive health checks and performance monitoring of systems.
• Support and participate in initiatives aimed at continuously improving IT operations.

Requirements
• At least two years of hands-on experience in IT support covering network, server, storage, voice, Wi-Fi, and related areas.
• Practical experience with system monitoring tools like SolarWinds or Dynatrace.
• Solid troubleshooting capabilities and the ability to resolve incidents without supervision.
• Understanding of typical enterprise IT environments and the technologies they employ.
Education & Certifications
• A bachelor's degree in Information Technology or a closely related field, or an equivalent credential.
• Preference will be given to candidates holding ITIL Foundation certification.
• Extra certifications in networking, desktop support, or system administration would be beneficial
• Cantonese is required for day-to-day communication.
• English is required for documentation, escalations, reporting, and communicating with users.
• Excellent abilities in troubleshooting incidents and solving problems.
• Able to absorb new technologies swiftly and adapt accordingly.
• Comprehensive knowledge of typical IT technologies found in enterprise environments.
• Able to communicate and collaborate effectively with both technical and non-technical teams.
• Focused on delivering customer service and ensuring user satisfaction.
• Ability to work under pressure in a 24x7 operational environment.

* 有意者請將個人履歷、要求薪酬、個人身份證副本及相關證明書電郵至 recruitment@winson-group.com
* 薪金待遇面議，合則約見。所收集之個人資料將保密僅作招聘用途。

  • 職位要求

  • 中級管理層 
  • 所有中國大陸地區, 所有澳門特別行政區地區, 中國大陸, 澳門特別行政區 
  • 高等專科文憑 
  • 資訊科技業 
  • 資訊科技及電子通訊 (網絡及系統) 
    資訊科技及電子通訊 (軟件程式) 
    資訊科技及電子通訊 (資訊科技支援) 
  • 28/09/2026 

 

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