Job Description:

• Assist with collecting and analyzing data on customers, competitors, local market, source markets, etc. Consolidate and translate information into actionable items, reports and presentations
• Prepare regular reports and analysis tracking performance on labor productivity and service measurement
• Work closely with operations teams to understand labor requirements, schedule constraints, and align on model parameters and inputs
• Assist with reviewing and analyzing schedules to identify and implement opportunities to gain ongoing improvements in labor usage
• Assist with compiling performance reports on service measurement and improvement initiatives across different customer touchpoints
• Work with large, multi-source datasets to curate and synthesize data into actionable, accessible updates and visualizations to communicate findings with stakeholders
• Carry out other duties as assigned by Management or otherwise delegated


Job Requirement:

• Bachelor degree or above, major in Statistics, Data Science, Computer Science, Engineering, Mathematics is preferred
• Minimum 1 year solid experience in casino/hotel/resort management/market research/labor optimization/service measurement
• Understanding of hospitality industries, either through previous experience or operational experience in the hospitality industry
• Understanding of market research and/or labor optimization and/or service measurement within casino/hotel operations in large scale casino hotel
• Proficient in both written and spoken English and Chinese, along with good report writing skill
• Proficiency in Microsoft office applications including Word, Excel and PowerPoint
• Proficiency in analytical and data visualization tools (SAS, SQL, Power BI, Tableau, SSRS, Python are preferable)
• Strong attention to detail, organizational and time management skills
• Project management skills
• Detail oriented, self-motivated and prioritize multiple tasks
• Adhere to departmental and company policies





Interested parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Hotline: 8982 0288 / 8297 8635